Payments
Refund, Cancellation & Payment Policy
How payments, cancellations and refunds are handled for FCO programs, assessments and paid services.
This policy applies to registration fees and other payments collected for FCO Assessment Foundation programs, assessments and services, where such fees apply. Program-specific conditions are published with the relevant program.
Registration Fees
Some programs and assessments may involve a registration or participation fee. Where a fee applies, the amount and what it covers are stated on the relevant program or registration page before payment.
Payment Confirmation
A payment is treated as complete only when it is confirmed by the payment gateway and reflected against the registration. A confirmation is sent to the email or phone number provided at registration. Where a payment is debited but not confirmed, contact us with the transaction reference.
Cancellation
A participant may request cancellation of a paid registration before the applicable cut-off for that program. [Cancellation cut-off to be specified according to the applicable program.]
Refund Eligibility
Refund eligibility depends on the specific program, the stage at which cancellation is requested, and any costs already incurred. [Refund eligibility to be specified according to the applicable program.] Program-specific refund conditions are published with the program and may be updated by FCO administrators.
Non-Refundable Situations
- Where the participant has already taken part in the assessment or program
- Where cancellation is requested after the published cut-off for that program
- Where a registration is cancelled due to a breach of integrity or conduct rules
- Any other situation clearly stated as non-refundable for that program
Duplicate Payments and Failed Transactions
Duplicate payments made for the same registration are returned to the original payment method after verification. Where a transaction fails but an amount is debited, it is usually reversed automatically by the bank or payment gateway; if it is not, contact us with the transaction reference and date.
Payment Gateway Issues
Payments are processed through third-party payment gateways operating under their own terms. Delays caused by a bank or gateway are outside FCO's direct control, though we assist with verification and follow-up.
Cancellation or Postponement by FCO
If FCO cancels a paid program, or postpones it in a way that a registered participant cannot accommodate, the participant may request a transfer to a future program or a refund of the applicable fee. [Refund terms for FCO-initiated cancellation to be specified according to the applicable program.]
Refund Processing
Approved refunds are made to the original payment method. [Refund processing timeline to be specified according to the applicable program.] Additional time may be required by the bank or payment gateway to credit the amount.
Contact for Payment Issues
Write to support@fcofoundation.org or call +91 8341427788 with the registration details, transaction reference, amount and date.
Questions about our policies?
For questions, concerns or requests relating to FCO Assessment Foundation policies, please contact our team.